RP
Rhoda P

1 reviews | Active since Nov 2017

04 Feb 2025, 13:54

pathetic service

Very disgusted and irritated with the service I got from Mr Price over the past view days. Friday night I went to MR Price Home , I wanted to buy a dinning suite. The guy that assisted me in the store did it on an Ipad and we would pay at the counter. The till had issues we tried several times eventually we tried another one but than my limit was not enough. I always buy at woollies and other stores never have I been so embarrassed. Maybe you should learn from them . I don’t think it have to take a customer to teach your staff to be competent . Why couldn’t I be overed a temporary increase for the purchase to go through. I thought I was a valued customer so cleary I’m not, taking in consideration that I’m a customer for very long years and well paying one too. I never increased my limit over the years because I never purchase over 3000 last year Mr Price gave me a 1000 increase which I didn’t asked for. I saw a dinning suite which I wanted to buy but now I’m being treated like a ******** . Saturday morning I called clearwater to ask them that I would like to know if I like to pay cash than the guy who assisted me on Friday . They call centre said I should apply for a limit increase which I did it was decline and they gave me a number to contact *** should I require more info. This Idiot Morgan who was rude and very *********** doesn’t have patience not listening to what I’m saying he want to tell me as if he owns my situation or Mr Price may I please speak to the owner himself that he explain why the hell was my account closed. This morning I got an email from Mr Price that I must go make a payment so why did that email came through if Morgan decided I’m not a customer anymore. I went in my lunch hour to Mr Price Tamobotie to make the payment to find out that my account is closed who do you want to take for a fool?????

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Replies (1)
Mr Price Home
Mr Price Home's reply05 Feb 2025, 11:16
Official
Hi Rhoda 

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
 
Many thanks,
Mr Price Home