Pathetic online and store service

What a horrific online experience. Especially during the current situation. I have never been so disgusted with service online and in store. The staff at Mall of the South were very unprofessional and unconcerned with my situation. I collected my order on the 17th December. Only to find I paid the full amount of R614.91 and the order Is short of 4 items. I called the service Centre on the same day as when i reached home to advise there were items short. They advised that i will receive a voucher in 48 hrs. I did not receive any voucher. I then went to mall of the south Mrprice home. Was there about 2 hours with the manager and she promised all is in order i will get a voucher emailed to me. on the 22nd December. Todate no voucher has been issued to me. Funny how your money gets taken but the return of what is yours is a long winded slow painful process. Mrprice your service is rotten. I want to close my account.