PATHETIC CUSTOMER SERVICE

I placed an online order and tried to return 2 items to Mr Price Home at Cresta Shopping Centre yesterday where I was told that they cannot give me a cash refund. They will either give me a voucher (I do not want to purchase anything else from Mr Price Home) or refund my card which takes a week to process and then another few days for it to reflect. This is ridiculous!!!!!!!!!! One could understand if I paid with a credit card but this was not the case, I purchased with a cheque debit card which is as good as cash. This my money and I need it now not 2 weeks from now! This has really inconvenienced me and I have decided that I will not purchase from Mr Price home again because they do not treat customers fairly. Mr price apparel has given me a cash refund for purchases with my cheque card before so why is this any different? This is the same chain store and I am entitled to a cash refund regardless if I purchased with a cheque debit card. Disgusting service!