Pathetic and horrid service from Mr Price Home Argyle Road.

I am utterly disappointed and disgusted with the service received from this store. I have purchased all my furniture from Mr Price Home, when my couch gets delivered I noticed that's its a reject and imbalanced, leaving me with placing tiles under one leg to make it stop wobbling. This leaves a bad taste in your mouth especially on a brand new product. I contacted Naeem who is the branch manager and he said he will send someone to fix the leg. The appointment was set and the guy was 30 minutes late and I had left work to attend to this. After replacing the leg the guy had come to the conclusion that the couch was defected and not the leg as the wobble was still there. He stated that he will send over a brand new piece. Naeem asked me to send him photos of the defected piece and the slip which I have done. The delivery for the new piece was set for the 23rd. At 6pm I get a phone call to deliver the piece which I have stated I'm not at home and it's to late. The delivery driver calls me today at 10h30 and says he can deliver it in 30 minutes, so again I take off from work to attend to the delivery. The new piece has the same defect as the old piece which makes me so upset as I had to leave work early twice already and to think that products are not inspected prior to been delivered is very scary especially with furniture. I mean isn't there supposed to be a system in place? If the product was inspected the first time non of this would of happened? Mr Price is losing money due to uneffiency of staff or lack of training. It's sad because I've furnished my whole apartment from Mr Price Home and now i just have a bad taste left in my mouth.