LA
Linda Afrika-Peters

1 reviews | Active since Sept 2012

06 Jun 2015, 14:45

Pathetic and Disgusted customer service

I am so disgusted in the type of customer service that Mr Price Home provide to their clients.I requested stock items,I was told by several of your client liasion officers that its a sale item and out of stock nation wide.Yet I had to make several phone calls myself and DID FIND this out of stock NATION WIDE stock items.It's costing me more in airtime and now postal costs to get the items to Pretoria where I live from ANOTHER PROVINCRE(Northern Cape) Upington and Kimberly stores then what these items are worth.Don't lie to your clients Mr Price Home its unbecoming of you..If you don't want to assist your client or are to lazy to do so,don't lie to your clients.You never even made any effort to look for the stock I asked you.Even if it's a sale item,you still provide client service to your clients.You still go the extra mile for your clients.You suppose to be Head Office Customer Service.But it's easier to just send a email and LIE to your client.I am disgusted in the service that I have received from your company.From people like Lavern Hajee and Eugene James.It's PATHETIC! I'm disgusted.But I want to thank people like Eddie and Keith from Zambesi store for the service they provide

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Replies (1)
Mr Price Home
Mr Price Home's reply08 Jun 2015, 08:18
Official
Hello LLLAP,


Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price Home