PAID FOR NOTHING!😡😡

I recently opened an account at Mr Price and purchased 3 items online. One of the 3 items was a baby Cot so they gave me an option to pay extra for them to assemble the Cot for me, of which I did because I'm heavily pregnant living with my 67 years old grandma who cannot possibly assemble the Cot. NONE OF THAT HAPPENED. I feel ****med. I called three different people who deal with online orders and they not giving me the correct info that I need. Why would Mr Price make us pay for something they can't do? I sent emails, and none of them were responded to. The last person I spoke to, I asked for Mr Price head office cell number and that lady gave me invalid numbers. On the other hand, out of the three items I bought online, I only received 1 (the baby cot). I was **** to that I'll receive the rest on the 29th of September. DO ORDERS TAKE 3 WEEKS!? I am very unhappy and don't think I'll ever pay the balance owed because this is not really how customers should be treated, especially new account holders!? I'm disappointed and very angry