Packaging Useless

Ordered a few Stoneware Dining items online because our local store didn't have the same colors we wanted... Shopping experience with MRP I've never had a problem with. Order arrived in the acceptable time frame but 6 of 24 items were broken. They were able to exchange like 3 of the items at our local store but what hassle is this now to find the remaining items I still need. Why can't the person that packs the parcels just use common sense when wrapping glass? It isn't rocket science. The online store doesn't have one of the items anymore so I'm left with phoning around to different stores in other towns trying to find what I still need. This is really bad bad bad service on the packaging part and frustrating. Order number ***