MP
Meagan P

1 reviews | Active since Mar 2011

31 Jul 2019, 11:05

OUTSTANDING REFUND FOR FAILED ORDER

it has now been over three weeks that I am waiting for a refund. I have called I have emailed and I have spoken to my bank and the problem lies directly with you... this matter needs to be resolved soonest as it has been going on for ages - very quick to take your money for an online order but seems not so quick to process a refund for an error on their side when processing an order

0
Replies (2)
Mr Price Home
Mr Price Home's reply31 Jul 2019, 13:39
Official
 Good Day,

Trust you well. 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members who will handle this matter personally with you. 

Many Thanks,Mr Price Home
MP
Meagan P's update07 Aug 2019, 22:36
Reviewer Update
So it is now going on for nearly a month where I have been waiting for a refund from the Mr Price Group. I have been to my bank, like I was told to, and assured that the refund would be processed. WELL IT HASNT !!! And I want to know now where is my money.