LJ
Lucille J

1 reviews | Active since Oct 2023

11 Oct 2023, 16:59

Order No: ***

I bought curtains online but they sent 1 eyelid and one taped which is damaged, the colours are also different but I ordered the same colours, I went to Trade Route for and exchange but was told to pay extra as the promotion is not in store only online, the consultant contacted the online call centre and they said they will do a collection and bring the correct items they requested an email which I sent, on the 9th of October 2023 someone from Hendrik Potgieter branch called asking for a reference no and promised to call me back but I am still waiting for the call back, the service is I am getting is pathetic I am sitting with curtains I cannot use I am disappointed in MRP Home.

0
Replies (1)
Mr Price Home
Mr Price Home's reply11 Oct 2023, 18:32
Official
Hi  Lucille Jacobs
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.  Many thanks, Mr Price Home