Order No. ***

I placed an online order with Mr Price Home online. Usually my parcels are delivered to a store and although orders never arrive on time per the delivery dates on checkout, goods eventually arrive.

With this particular order though the online checkout did not have a store delivery option and only allowed for direct door to door, which is not very convenient for me, but I put a strict note on the order to "Call me before coming out for delivery"The courier company then claimed they had gone out twice but no-one was available for delivery, which is obvious as they had not called me or made any arrangements with me. I then ask them to cancel the order, as delivery options were not suitable for me. Then suddenly I received an email stating "The order has been delivered"while I was at work. I immediately call Mr Price and they say they will investigate. They then give me a name of someone who had signed for the delivery and I tell them I do not know a person by that name. They promise to refund the order in 48 hours if they are unable to find the parcel. Going onto the 3rd day now and 72 hours later and still no feedback, update or refund.

Get your act together Mr Price - I am so frustrated with your service and incompetence of your agents who are trained to give robotic responses, with no resolution at all. Why ask if there is anything else they can help with when they haven't even helped with what you are complaining about in the first place!!

I am planning on returning every order I have ever placed with Mr Price and closing this account and they can continue with their investigation, as I have done what I could to resolve this issue, but will not be held liable for goods which I do not have. Further, if this matter is not resolved, I will lay a ******** case against your agent Sthembile Gumbi who I believe is in cahoots with your courier company as I gave Sthembile specific instructions to cancel the order, yet this was not done. So between Sthembile Gumbi, Mr Price and your courier company Fedex, someone is a ***** and I will not pay for goods which your accomplices have ******.