Order Cancellation For Goods Purchased Online

To Whom It May Concern

As per telecom on Number ***with Asanda on 19-09-2017 at 12:30PM Kindly note I would like to cancel Order number: ********** 75589.

I received the following reply: Lestor Kannigadu (MRP Help) 19 Sep, 16:52 SAST

Good day Thank you for your mail Order has already been shipped, you can cancel the order at the store and be refunded back onto your credit card.

You are welcome to contact us on ********** 535 or email ********** should you have any further queries.

You are welcome to contact us on ********** 535 or email ********** should you have any further queries.

Kind regards

On the 26th September 2017 at 11:00am I Came to the store for a refund as stated in email correspondence above, I was served by Thandi who says she cannot do a refund and was busy using whatsapp while attending to me, Thandi said there is no option for a refund on the system. I asked who is the manager the lady standing beside her with no name badge said it's herself. Thandi asked for my ID and called someone telephonically of whom she did not take the name.

That consultant told Thandi nothing can be done to cancel my order and that I should wait for the item to arrive at the store before I am refunded, furthermore he told Thandi that I as the customer should be sure of the goods that I want before placing the order. What utter ******* is that? I am the consumer and have a right to purchase what I want where I want, I haven't even taken delivery of the goods and I am been told this. I ask to speak to the gentleman and Thandi told me nothing can be done. I think this particular staff member should be briefed of the terms of the Consumer Protection Act. Before actually been employed in the retail industry. I had to use my own cellphone in the store to call ***. Spoke to a gentleman by the name of Eugene who has taken my details down and said will call me back in 5 minutes.

Eugene later called the store which I was at(Mr Price Home Trade Route Mall) and ensured me that he had cancelled the order and my full refund will reflect 3-5 working days on the card that I purchased with.

I then asked for a reference of which Ref: ********** was given and ensured by latest 6th October 2017 my refund Should reflect. Upon my departure of the store the Manageress asked me if I had given Thandi the order numbers and details I said I had given her everything they were still fumbling around looking for the details when I exited. With regards to the manner in which I was treated as a customer both with Asanda on the 19th September 2017 as well as Thandi and the Manageress in the store was totally unacceptable.

A big thanks to Eugene who knows the value of a consumer and the manner in which to deal with the frustration of a consumer who has dealt with *********** staff members of fellow colleagues.

I was going to place another online order for a different item but I rather not as this experience with Mr Price taught me a lot.

Form what I have experienced Mr Price Online Shopping experience and customer service are light years behind compared to its competitors. Furthermore were it not for Eugene who ensured my query be dealt with in a professional manner this would have ended much uglier.

I trust that Eugene will receive the recognition he deserves for going above and beyond to assist a customer and furthermore protecting the Mr Price Brand with he's competence and astuteness.

As for the rest of the people mentioned above I guess it's the benchmark by which they were trained and terms which they were employed as, which is to do the very basic and bare minimum and lose future business.

To Eugene thanks once more I will await my refund.