Only when it fits them

You would think a large company such as mrp home would at least have learnt the ropes of customer service, and valuing their customers. However, this was most definitely not the case.

After finding a few specials on their online store, successfully adding them to my basket and checking out, I was well excited to receive my goods.

I waited for my 2 (different) orders to go through processing, for almost two days might I add, and after finally checking back multiple times, I saw that my status of my order had changed to on hold.

I had experienced two issues with this: 1) them selling stock to me and then just removing the item without my permission and 2) not keeping me in the loop with MY order.

I emailed the customer call line, they told me that my order was shipped out without one item that had apparently run out of stock (yet it listed as available). But what bugged me was that, just because I got this item for a (very) good price, it was the only product in my basket that had "been out of stock".

More over, I had the same issue with my second order, also containing some very cheap items at a large discount that I somehow stumbled across, where I also had and still have the same problem.

I contacted customer support, they gave me a vague answer of why this happened, but not how it was going to rbe esolved and when.

It gets quite annoying to be running around in circles and there is nothing you can do. Mrp Home refuses to put their customers first and keep their promise of delivering a product paid for, and rather opts to be exploitative and only ship items that price they prefer, not the ones listed.

Highly disappointed and dissatisfied, An unhappy customer.