MS
Mubeen S
1 reviews | Active since Dec 2021
06 Jan 2022, 22:45
ONLINE STORE REFUND PROCESS DELAY
Purchased a sofa through the MRP Online store and regretted it. The sofa that was delivered to me had a few small holes in it together with lose stitching and a manufacturing defect on one of the pillows. I lodged a return on the 23rd December and I'm still waiting on the courier to collect the item so that I can be refunded. I've followed up numerous times but received no response. The entire delay is a big inconvenience as I can't purchase a replacement until MRP has refunded for. I'm probably going to be waiting for months...
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Mubeen S's updateReviewer Update
07 Jan 2022, 11:51MRP,
This must be some kind of joke. I cannot believe the service I am receiving. Its been 9 working days since my refund request and I'm yet to receive a response from MRP. The sofa has not even been collected yet! I called the call center a few minutes ago and spoke to an agent who made me hold on the line for 20min and then hung up on me!!!
I've wasted over R150 airtime on MRP HOME since the 23rd December..It's not the first time they've hung up on me
This must be some kind of joke. I cannot believe the service I am receiving. Its been 9 working days since my refund request and I'm yet to receive a response from MRP. The sofa has not even been collected yet! I called the call center a few minutes ago and spoke to an agent who made me hold on the line for 20min and then hung up on me!!!
I've wasted over R150 airtime on MRP HOME since the 23rd December..It's not the first time they've hung up on me
MS
Mubeen S's update07 Jan 2022, 11:51
Reviewer Update
MRP,
This must be some kind of joke. I cannot believe the service I am receiving. Its been 9 working days since my refund request and I'm yet to receive a response from MRP. The sofa has not even been collected yet! I called the call center a few minutes ago and spoke to an agent who made me hold on the line for 20min and then hung up on me!!!
I've wasted over R150 airtime on MRP HOME since the 23rd December..It's not the first time they've hung up on me
This must be some kind of joke. I cannot believe the service I am receiving. Its been 9 working days since my refund request and I'm yet to receive a response from MRP. The sofa has not even been collected yet! I called the call center a few minutes ago and spoke to an agent who made me hold on the line for 20min and then hung up on me!!!
I've wasted over R150 airtime on MRP HOME since the 23rd December..It's not the first time they've hung up on me