CVDB
Colleen Van Der Berg

1 reviews | Active since Feb 2014

07 Mar 2016, 12:22

Online Shopping - No Delivery after 10 Days

I placed an online order for a table and 4 chairs on the 23/02/2016. Orders are supposed to be delivered within 5-7 working days. I was told I would receive my order on the 5/03/2016 but surprise, I did not. I have made numerous calls to the customer care help line only to be told it is still waiting to be dispatched. The courier people are still waiting for the order to pick up. No one can tell me when or even if I will be getting my order. <br> This is not a joke 10 days for a local delivery. I live 20 - 30 minutes out of Durban CBD. I have ordered stuff from as far a Cape Town and get it within 3 working days. <br> <br> There is a lack of customer service and satisfaction where Mr Price Home online store is concerned. I will never order anything online from them again.

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Replies (1)
Mr Price Home
Mr Price Home's reply08 Mar 2016, 08:14
Official
Hello colleenvdberg,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home