Online shopping fail!

I placed an online order a few days ago which included some ceramic planters and a vase. It was delivered today, however the vase was placed inside the planter without any protection in between. You can imagine the damage it done as the contents of the box moved around between handling and transportation, vase cracked and planter completely shattered! I’ve needed to return countless items purchased online to a physical store, from table runners which included the security tags to cracked and damaged ceramics, completely defeating the purpose of conveniently shopping online during this pandemic. Now I’m forced to make another trip to your store! How do these mishaps pass quality control checks? I’ve ordered many items from you totaling thousands of Rands, it’s ridiculous that I constantly receive damaged goods!