Online shopping experience DISAPPOINTING customer service!

I placed an order through the Mr Price Home website on friday 23 November. Due to the fact that I anticipated that they would likely be receiving high volumes of orders I was patient even when my order still reflected a status of "on hold" 7 days later (29 November 2018), despite the payment being deducted from my bank account. I received no communication from Mr Price Home about the reason for the delay. I decided to telephone the call centre to find out why my order was still reflecting "on hold". I spoke to Zinhle at the call centre who informed me that more than half of the items on my order were in fact now out of stock and that was the reason for the order being on hold. She could not tell me how long it would take for stock to be replenished - "a few weeks" perhaps. I said that would not be acceptable as I required the items for my guest room for guests who were coming to stay. She said she could cancel the order and I could re-order but I said that that would be unsatisfactory as I would lose the 20% discount I had used which was only valid on the black friday weekend. I then went to the online website and the items which she told me were out of stock were still reflecting as being in stock on the online shopping website. I queried how this could be - surely if they are in stock then they can fill my order. She directed me to a colleague named Nivashni - whose line was busy but Zinhle promised she would get Nivashni to call me back and took my details. 2 hours later no response. I called back again and was put on hold for 20 minutes whereafter I spoke to Zinhle again who said she would speak to her supervisor and get back to me. I am still waiting.

My attempts at getting any sort of resolution through your call centre have failed. I don't understand why it is so difficult to process the order when the items are still reflecting "in stock" on your website, and why I had absolutely no pre-emptive explanation from Mr Price Home as to what the issue was for the delay. I have had to run around trying to get answers 7 days later and still have no resolution. As a loyal customer, to say this customer service experience has been disappointing is a complete understatement. I would give zero stars if I could. I am hoping that I will get some sort of response and resolution through this forum, but I am disappointed that I have had to resort to such measures.