online service - the worst!!

<p>I've placed an oder with them on the 17th. I missed a gift for a family member so unfortionately I had to rely on these guys to help me. But placed the order as soon as I could, paid extra for the courier (1-3 working days) So package should be here before Friday, right? It's Wednesday and still the order is processing?? Payment was also received on the 17th. This doesn't make any sence. I have sent them 8!!!! emails in the course of 3 days. Only one reply saying, Please be adviced that your order is processing. No **** sherlock... </p> <p> </p> <p>This is terrible service. Imagine myself sitting at the christmas tree, sorry I got everybody a gift accept for you thanx to Mr P home not giving a damn about their customers!!</p> <p> </p> <p>This is not my first complaint, really wish we could get contact details of a manager or some one who actually cares about service!!! </p>