**** ONLINE SERVICE

<p>Mr. Price had a promotion from the 7th of December till 18th of December where if you purchase anything worth R1 500.00 and more, you will receive a discount of R300.00. So I've made my purchase and chose the "store express" delivery time period (2-3 days). I've paid on the 17th of December and received an e-mail confirming my purchase. On Monday, the 19th of December Mr. Price phoned me ( ********** ) to confirm everything and said nothing about the warehouses being closed or anything. The deal expired on the 18/12/2016 in order for everyone to receive their purchases before Christmas.</p> <p> </p> <p>I phoned and phoned our Carletonville branch to find out where my parcel is on the 21/12/2016 which is 3 WORKING DAYS, ever tho Mr. Price is open from Monday to Sunday.......where I received the answers "we don't know". I phoned three times yesterday and ask if they can find out for me, and got an answer that they will be receiving parcels later the day and then I must phone again to find out if mine is one of them........at 16:00 I phoned again and spoke to a Lawrence. After he said to me "listen mam I can't help you and I don't know when your parcel is coming and there is nothing I can do for you from my side" I started losing my cool because no one can give me an answer after I chose the store express delivery method and PAID FOR IT as well, I asked to speak to the manger only to my surprise to find out the guy I have been speaking to that knows nothing and can do nothing is the manager.......!!!</p> <p> </p> <p>He then said to me that I must give my reference number again with my telephone number and then he will try and find out for me.......why couldn't he do that from the start???? So no one phones me back, go figure. I went into the store where he then phoned I don't know if that was the warehouse or head office. I asked to speak to them myself. I explained my story to the lady only to also get an "unfortunately the warehouse can't dispatch my parcel and I will only be getting it MAYBE next week". Won’t the warehouse be closed by then??? WHY does it give you the option to choose when you want it delivered if it CAN'T BE DELIVERED IN THAT TIME FRAME??? I said to Lawrence okay well you've got everything in store, so give me your stock now and you can replace in whenever my parcel arrives as this is a present for Christmas. The only item that is on my list and paid for which is not in the store, is the one scatter cushion but that is fine I will wait for that. </p> <p> </p> <p>He stands in front of me with his eyes closed, HIGHLY irritated with me and said unfortunately he can't do that. So unfortunately NO ONE can help me after I have already paid for everything and a service that CAN'T BE DELIVERED. No one phones me the inform me that my parcel won't be coming this wee**** I must phone everyone to get an answer!!</p> <p> </p> <p>He then said to me that I must go online to cancel my order, in other words I then lose my R300.00 discount as advertised!!!! Just because Mr. Price Home CAN'T DELIVER ON WHAT YOU PAY FOR!!!! This is UNACCEPTABLE!!!! He said I must go online and cancel it. I was standing in front of him and showed him that it doesn't give me that option. Then he phones someone again and cancels my order telephonically. And said the money will maybe reflect the 22/12/2016 or 23/12/2016. I informed him again that I am going on leave on the 22/12/2016!!!</p> <p> </p> <p>This was **** service and I won't order online ever again!!!!!!!!!! I AM HIGHLY DISGUSTED!!!!!</p>