ONLINE RETURN NOT CREDITED over 3 weeks

<p>I returned a faulty bar chair purchased online to the Canal walk store and was told this was not possible and had to be returned online. I, however, bought another exact unit as this was needed and took the loss on myself while going home to start the return process. The courier company finally collected the chair on the 30/12/16 and to date, this has not been refunded.</p> <p> </p> <p>I have tried emailing customer service over the last week with no reply</p> <p> </p> <p>#175147</p> <p>#184650</p> <p> </p> <p>This has been ongoing for weeks now and the whole purpose of purchasing online is to be simple. If you sell a faulty product then ensure that the return process is as simple and seamless as possible. This so far has been a nightmare</p> <p> </p> <p>Please, could you tell me when this refund will be processed??</p>