Online purchase - not delivered, very poor service.

I spent approx. R10 000 buying furniture from the website. I have had problems ever since. I've spent over 4 hours on the phone trying to sort the problem out, but get shuffled from one call centre person to the other. Highly frustrating. I spoke to Lucky on the 14th October and sent him the proof of payment. He assured me that everything was in order and that the delivery would take place on the 23rd. I am still struggling with this request. Berlin Daniels said he would sort this out, but still no help.