Online Process Inefficiencies

The customer service and online return process has been nothing short of a nightmare.

I ordered a mirror online which got delivered on the 19th of December 2025. After unboxing I realized that the frame is broken/damaged to which I contacted customers services to begin the return process.

The item was picked up by the courier for return of the 23rd of December 2026 and since then I have received no official communication regarding a refund for a mirror that cost R1700!

I have been in communication with a customer service agent by the name of Maliaka who tells me that the item has been received from the courier and that my query awaits returns processing by management, who are currently not available at the moment.

My issue with this entire ordeal is why have an online store if your process is not seamless? Why are you making customers wait 2-3 weeks to acknowledge a return and process a refund?

Mr. price has left a bitter taste, and I will certainly not be ordering online from them.