Online order

I am so irritated with the kind of service I have received with Mr price home online

My 1st order was made on 15 August and expected to be delivered on 25 August today is the 1st of Sept. I have had to call the online store numerous times trying to find out why I haven’t received my order and they do not have a valid excuse.

To top it all off I made a second order after being assisted my a lady at the store in East London when she spoke to they lady online she said I could place the second order on 25th August and I will not have issues my furniture will be delivered I called the store today they say my second order has been placed on hold, when I asked for the reasons they say the product I wanted is out of stock . I am literally fuming , how can I pay for something online then be told its out of stock , why would they process something that’s out of stock and why must it be my duty to keep following?

I am so upset and just over online shopping they need to have better systems in place its really shocking