Online order delivery failure

I am not sure who is the cause of my issue, but my transaction was with Mr Price Home online. I ordered various items of bedding on the 29th of November, taking advantage of the Black Friday offers. I had chosen the collect from a store option for delivery. Delivery was meant to be within 8 - 10 days.

By the 17th of December I hadn’t received any confirmation, and visited the store selected for delivery to follow up. They searched and found my delivery and when opened in-store to check we found that some of the items were not there. The store followed up and said the courier still needed to deliver the outstanding items which wouldn’t take long.

After this I called the call center to follow up, where a very helpful person did a lot of following up and reported (on the 20th and 23rd of December) that the courier knew nothing of outstanding items, they had delivered to the store in good faith which was signed for by the store representative, who should have taken responsibility to confirm the order.

I also went into the store on the 23rd and spoke with the helpful store staff and with the helpful call center person all of whom really wanted to find a solution to fulfill my order. However it seems there is a stuck loop of stakeholders pointing fingers at each other where I am left without answers and my bedding.

This has been exceptionally disappointing as I had family staying with me over Christmas in a new home with new beds, which meant beds without any bedding, and had to ask them to bring their own bedding.