Online order - 1 week later and still waiting.

<p>I placed an online order (order no. ********** 53866) on the 08th June 2017. It is now the 19th June 2017 and my order has still not been sent to me. I sent a request to MRP Help on the 13th June 2017 and all they could say is that they can not view my order and sent it through to their IT department. I logged in today to see the progress of my order and it still shows 'submitted'. Why do you state on your website what the delivery period is when it is now close to two weeks and my order has not even been packed up to be sent to me. Whats worse is when I request help and I am not given any answers.</p>