Not getting refund for Online Order

I ordered the Oslo Coffee Table Online and was sent the incorrect table. I called the Call Center and this is where I encountered the first frustration; on the caller menu, option 2 is to be selected for Online Order queries; when selecting this, the line would continually get cut off. This happened to me about 3 times, before calling another department.

I was informed by the call center that they need to see the table that was sent, so I need to please send pictures of the table received before they can help me. I then proceeded to send the requested e-mail and received no feedback. I called again the next day, only to be told they didn't receive my mail (it was in my sentbox); I re-sent it and still no response; called again.. they still hadn't received it. I asked the consultant what my options were as I had sent the e-mail more than once and the fact that they weren't receiving it, wasn't my fault (after being told that there's nothing they can do for me). After getting a bit stroppy with the consultant he gave me his manager's direct e-mail address; I sent it while on the line and waited for him to confirm that the e-mail had been received. He said that they would look at the e-mail and get back to me. I didn't hear from them and had to follow up, once again.

After phoning another once or twice, it was eventually agreed that I had received the incorrect table. Reason for this was that the online picture of the table was old and the style had changed, but Mr Price had not updated the pictures online to reflect the new stock. It was arranged for the courier to collect the table. (The courier's service was excellent!)

Now, more than two weeks after (eventually) returning the table, I am still waiting for the refund. I phoned two days ago and was told by the consultant that they would look into it immediately and make sure the refund is processed and I will receive an e-mail confirming this. (Note: I received a gift voucher for the shipping fee when the table was collected two weeks ago).

It has been more than a month since the initial online order and I have had to fight every single step of the way... ridiculous, to say the least.

This has definitely been the worst online shopping experience I have ever had and will most definitely not be using Mr Price online again!