Nonexistent Online Customer Service No Feedback

Good day I placed an online order on the 13th of Feb, it was delivered to my home on Friday the19th of Feb - Order number ***. After not being informed that the package is on its way either via email or SMS I had to rush home to receive it. The courier company couldn't wait and only came back way later than agreed. I opened the purchase and was disgusted with the quality of the product as it was already scratched, the paint ran or bubbled or the product wasn't even painted properly to start with. Not only that, the product was skew and had chips and dents that they tried to cover up. This product is not even worth R 1000 let alone the R 2500 I paid for it and the ridiculous delivery fee of R 350 for an improper delivery vehicle. I immediately got in touch with customer care where the bot connected me to Yvonne. She was rude and made various promises that she still to this day have not delivered on not to mention disconnecting the chat before everything was sorted out. Fast forward to Monday where I once again tried to reach you via WhatsApp customer care, I was connected to Naledi, she said she couldn't help me as Yvonne was assigned to the case and that she will be in contact with me shortly. I asked to work with another consultant due to the way Yvonne treats customers. I was told this cannot be done. Monday went by and I didn't hear from Yvonne. Yesterday - Tuesday 23 Feb, I tried to make contact with customer care once again this was at 08:51. No one bothered to answer me the whole day and I tried again at 18:44 where they informed me to contact them during office hours. Needless to say I still haven't heard a peep from Yvonne. Today - Wednesday 24 Feb I have sent another request via Whatsapp - 08:40 and it is now past 09:00 and still no answer from customer service. I want my money refunded IMMEDIATELY!!!! Arrange a time to pick up your defective products. Awaiting feedback Your customer service is shocking and nonexistent. You over promise and under deliver. SIES!