Non satisfaction with Impersonation/ ***** investigation outcome

To Whom It May Concern. I initially wrote an email to Mr Price ***** department *** & an investigation was conducted after having waited 30-60 days for an outcome. Someone by the name of Keshnie Reddy sent me an email confirming that "my supposed account" has been cleared to a zero balance which should reflect on my next statement etc. No further information regarding who committed ***** under false pretence/ impersonation because the last I checked I had closed off this account back in 2021 until I received a call on the 1st October 2025 about a cellphone purchase made at Mr Price in Kempton Park, Jhb and yet I live in a different province. I was then requested to go to the police station to do an affidavit & submit it together with a copy of my ID etc. My issue is that if a thorough investigation was conducted, why can't I be provided with information of what transpired & be provided with the details of the *****ster so that I can further open a case of impersonation against them - instead, Keshnie said that they were unable to find the culprit & thus cannot provide me with further details. I honestly feel like they're protecting their own staff member(s) here because sure they can trace who reissued the store card as well as view camera footage of that particular store where the purchase was made & take it from there. What authentication modes were used when the purchase was made etc. I believe I deserve more details then to just be told that my account is now on a zero balance. Today I had to call in to request for proof of account closure letter so that I can send it to the credit bureau since my name has been *****ed & thus reduced my bureau score.