Non-delivery of order

I placed an order with Mr Price Home online on the 26th of December, realising that delivery might be delayed due to the holidays. On the 30th of December I received the email notifying me that my order has been shipped. A couple of days into January, I sent an email querying the status of my order since my order was "on hold" when I checked the status on my app. I was told that the order has indeed been shipped. On the 18th of January I called the online orders number and was told that they would phone me back once they have spoken to the courier. I never received the call, but received an email from Nicole Richards (the same lady that previously assured me my order is on its way), that my order will arrive the following week. Another week has passed, and I am still waiting for my order. It has now been a month since the order was placed and I still haven't received the goods that I paid for immediately. This is absolutely pathetic and unacceptable.