1 reviews | Active since Mar 2010
Non delivery of online order/damaged items
<p>Time and time again an item ordered online is the next day "out of stock" - how can you not have a database system in place that checks stock before letting the customer pay for items online? Then they ship the rest of the order, which is useless without the item that is now all of a sudden out of stock. Previous order we received reject items which we now have to take to a store to get refunded - never mind having to have paid delivery and that the CPA states that delivery cost is for the account of the supplier/store.</p> <p> </p> <p>Won't shop in store/online again at this store.</p>
Good day
We sincerely apologise for all the inconvenience you have incurred.
We have been advised that one of the Team Leaders from the Online department is currently assisting you with this complaint.
Many Thanks
Mr Price
Good day
We sincerely apologise for all the inconvenience you have incurred.
We have been advised that one of the Team Leaders from the Online department is currently assisting you with this complaint.
Many Thanks
Mr Price
Thank you very, Curasha has responded and resolved the matters at hand. I can however suggest upgrading your online purchase systems to avoid further problems in this regard.
Thank you very, Curasha has responded and resolved the matters at hand. I can however suggest upgrading your online purchase systems to avoid further problems in this regard.
