Non apologetic BAD ATTITUDE

<p>On the 22/12/2016, my boyfriend and I had visited Mr Price Home in Fourmall. Everything was satisfactory until we had to pay for our items. A group of ladies were standing at one till chit-chat or gossiping about their personal things whilst we were on the que for almost 5 minutes. One of the ladies was standing with her back facing is and the other three ladies were looking right at us and no one was enthusiastic enough to assist us. The store Manager, Sarah, Ingrid and Refilwe as well as two other ladies with no name badges were a part of this "tea party". Refilwe attend to us did not even greet she just took payment, literally no interaction between us. I was charged the wrong amount, R60.00 more than what I was supposed to pay. My boyfriend had made me aware of this "ERROR", as well as Refilwe. They had to call another lady, who was not wearing a name badge to assist. I was refunded in cash.</p> <p> </p> <p>It’s really disturbing how people can serve with such a, don’t care attitude and not even be apologetic about it. The fact that I was charged more is not a big problem, system errors do happen that I understand but how do you justify the preposterous, inexcusable disgusting attitude. How do you justify a bunch of ladies chit-chatting at the top of their voices, not acknowledging customers and continuing the chit-chat during customer interaction?</p> <p> </p> <p>Mr Price Home and the Mr Price Group, you still have a long way to go to satisfy your customers. Extensive customer service training and etiquette is desperately needed here.</p> <p> </p> <p>Regards</p>