No, we cant help. When businesses are bleeding for customers

Went to Mr. Price home at Festival Mall. Greeted the 2 ladies at the paypoint counter. I requested a reprint of a receipt. The response that I received was " no we cant give or do reprint that its why you should email your receipt to you email". They didnt bother to give any ither suggestions or ask at which store or try to assist. I kept quiet and walk out. I know the staff at that store and the 2 of today are surely new. Lack of customer communication and no sense of alternative options but the most common answer- we cant. A new store opened closer to my house, will surely find the known friendly staff that Im use to at that branch. So my question on this complaint platform can someone please call me as I need a reprint of a receipt of a purchase that I made at Festival mall Mr.Price Home.