No service after receiving damaged goods.

Good day. On 29 April I did an online order from Mr Price Home (order number: ***). I collected my order on 14 May and discovered that two of the tea cups were broken. I immediately emailed [Email Removed] to report it. Two days later I received an email asking to rate the service which I rated as bad as no one got back to me. Two days after that on 16 May I received an email from a call centre agent Justin Doravaloo stating, and I Quote \Hi. Please see below". The below email was from Virgina Foster confirming that the replacement was done and my new order number is ***. I rep**** to Justin's email to ask if he could please let me know how I go about getting the replacement"