No Response to the Delivery Note Complaint

I have phoned about 3 times and do have a name/s, I just do not have the invoice with me right now. In 2015 do not have the exact month, I bought a x3 seater couch and a x1 seater chair which I spent - R7000.00 . When the goods were delivered, I inspected it and found some flaws and wrote it on the Delivery Note. When I phoned a gentleman said he would phone back, to inspect the goods. To date I have not received a call or the goods replaced. I have continued paying as I value my good name.