No response regarding damaged item

I ordered a day bed on 30th August 2020 and only received the item on 14th September 2020 after getting the run around from City Logistics. City Logistics is the most unreliable courier company that I have ever worked with and in future I will be sticking to purchases only with Takealot. After receiving the daybed on Monday, I noticed that the item was damaged. The day bed is worn out in certain areas and there are dents on the sides. I contacted Mr Price Home after 10 minutes of delivery of the item. I was told to email photos of the damaged areas as well as proof of purchase. I have not received any feedback from Mr Price Home when it can clearly be seen that the item is damaged and I need to refunded or the item needs to be replaced.