No refund / replacement for damaged online order delivery

Bought pedestal and office desk. Pedestal was in stock, office desk had to be ordered online by salesperson in store. Once home, had to bring back pedestal as *****s were missing. Office desk was delivered late to Central Cape Town and not in 5-7 work days as promised. Delivered by one single person in old rusty obviously private van. Office desk was badly damaged. Delivery man asked to make a note of it on the shipping order, he will bring it back to the depot and I will get replacement w/i 2 days. Of course, this never happened. I sent an email to the provided Mr Price order enquiry email address. Never got any reply. Sent two further ones the following 2 weeks which were ignored, too. Tried to call provided 0317 order enquiry phone number as printed on shipping order. Got auto voice message number does not exist. Some weeks into it I received phone call on my order. Explained it all to agent, was told I will receive voucher by email w/i 24-48 hours. This was another 2 weeks ago now and, of course, just another lie. I should have read the reviews here first. Mr Price seems to make a business out of happily taking customers' money but then either not delivering the item or not refunding/ replacing damaged items. Anyone having in mind to order any item online from Mr Price home do yourself a favor and read the appalling customer experiences here under Mr Price and Mr Price home first.