NO REFUND AFTER 3 MONTHS FROM MR PRICE ONLINE SHOPPING

I have been waiting for a refund from my online shopping since March.

It is an amount of almost R10 000 and no-one will respond to my emails.

The call centre is beyond useless as there is no continuity and so I have to keep repeating my story to new people - who then keep me on hold so that they can follow the trail - and of course, every time the call drops!

I have managed to liaise with one extremely helpful call centre lady since March but it is not in her scope of assistance and she is so embarrassed that I have still not been refunded. Luckily for me she emailed me to apologise for the situation as it is impossible to get back to the same person on the phone and so I was able to start communicating with her via emails.

She herself has put in so many requests for my refund which are ignored and 3 weeks ago she managed to get her manager to request the refund as well. And still nothing! It beggars belief.

I have spent hours scouring the websites for emails/contacts but there is very little provided. I have been sending emails to these addresses since March but NO response! ( I mean besides a return email that a ticket has been opened!)

***, "name"@mrpg.com ***, "name"@mrpricegroup.com>, Mr Price Feedback <***>

Disgraceful and shameful ethics from Mr Price Home Online Shopping!