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I recently purchased a couch from the Greenstone store. It was delivered to us and when i opened it after i got home from work i noticed that there was what looked like damage on the side near the back leg. I immediately sent an email to the customer care email address and was helped by Maria. She was really helpful in the beginning. I sent pictures etc at her request. When she found out that i had bought in store and not online she very quickly told me i had to deal with the store manager directly. On Saturday 4/07 i spoke to the manager who asked me to send everything to her from scratch. I asked why as i had already been through the entire process. She told me she would get all the details from Maria and give me a call back on the Monday. I am STILL waiting for someone to get back to me. I emailed Maria on 07/07 at 4:12pm for some feedback but i have still not received a reply. Absolutely terrible customer service from all involved.