No delivery: Order No :***

I purchased and paid for goods online on 01/07/2015. It should have been<br> delivered within 5 - 7 working days as per MRP Home Economy delivery policy. It was only dispatched on 15/07/2015 without anyone contacting me to inform me of the delay or apologising. I contacted them via e-mail about this on 15/07/2013 at 15:32. Maria responded on 17/07/2015 at 11:50 with the following poor message: <br> <br> Maria (MRP Help)<br> Jul 17, 11:50<br> <br> Good day<br> <br> Thank you for your patience,<br> As per the feedback received from our IT department,<br> there was an error with the order details on the system and this lead to a delay in the order status updating.<br> <br> Our IT department is looking into the issue to prevent this from happening in the future.<br> We apologise for any inconvenience caused.<br> <br> Regards<br> <br> <br> I STILL DID NOT RECEIVE MY PARCEL!!!<br> <br> I expected MRP Home to deliver the parcel via courier to expedite the delivery and credit me for the delivery charges at least. But nothing was done to compensate their poor service. That is why I complain in public to warn other shoppers. I am extremely disappointed.