No delivery or refund after 4 months

I decided to redecorate my bedroom and noticed that Mr Price Home had some A1 frames which I thought looked nice online, I visited a few of their stores but none of them had stock. This forced me to place an order online and have the frames delivered to one of their stores and I would have to go back to the store to collect. About a week later I noticed that my order had been cancelled by MRP as they didn't have stock even though it clearly said there was stock when I placed the order. I followed up with them on WhatsApp and they said it would be refunded. After a few weeks of waiting and a few follow ups I was finally refunded.

I noticed a few weeks after this that the item was in stock again so I placed another order on the 16/02/2021 but this time decided to click on cash on collection as I now know how useless MRP is at refunds. I then got a warning about a week later that I needed to go into my nearest MRP Home store to pay for my order (which is completely pointless as I would rather have paid online when I first placed the order) so that it can be delivered to the store. Keep in mind this is now my 3rd visit to MRP just to buy a single product and I would have to go back a 4th time then my order arrived. When I got there I couldn't pay for my order as it wasn't showing on my profile. At this point I gave up, a few days go by and I get another email asking me to make an EFT or else my order will be cancelled. I'm now desperate as I've been waiting over 2 months and I have bought black furniture to match these frames.

It has now been a total of 4 months that I have been waiting for my order to either be delivered to the store or refunded. I have contacted MRP Home a total of 28 times on WhatsApp and have also tried calling and sending emails. Each time I am told that it has been escalated and I will be refunded in 24-48 hours.

This is by far the worst service I have received from a business in my life and will never purchase from a MRP store again.