No delivery, no feedback and rude call centre agents

I made an order and paid R11,200 in cash for 2 items. At the store Iasked to just take the item, but Iwas advised that the stores only did online orders now for big furniture items. Essentially making the shop a showroom. I obliged, and paid. 6 working days go by, and not a single contact was made to deliver the biggest part of my order being the R10,000 couch. I went to the nearest shop again in Argyle Centre Durban and inquired, but no one was able to assist. I was advised I should wait for the 7th day since it takes 7 working days at the most to deliver. (Failing which, they would call me back if I don’t get contacted so I left my cell number)

It’s the 7th day, I contact an online agent at 1pm to follow up, she rudely says she’ll email me once she gets feedback, but I brush it off and still give her a good rating.

It’s 5pm, last day, no update. I call the call centre, and I’m told there’s no feedback. I ask for a manager, I’m told none are around. The agent somehow has a reason now, there’s an IT problem. A few seconds ago, there was no feedback???

Then she gets all rude even more. Such a bad experience, poor service, and at this rate I just request my refund.