no delivery - no communication - no assistance

The online store is absolutely ridiculous. Ordered furniture online, they gave me a delivery date, and they simply didnt pitch. No message - nothing. When I finally got through to their "help centre" I was told that they have no idea when I might get my delivery but hopefully soon it has not even been updated, they are back-logging (just to find out that when they took my order and a few thousand rand from me - they already knew they are lagging behind BIG time yet still **** to me with a delivery date they very well knew could NOT keep whatsoever.). I am now way overdue, and still no message etc - ZERO communication - so when I finally got through again (another 1,5 weeks later) I was told "No idea - hopefully SOON". what the flip is this? No delivery? No customer service? No communication???? Worst service I EVER experienced. And they just couldnt care less. This is so wrong on so many levels. So HOPEFULLY I will receive my R 9000 worth of furniture "SOON". Never ever again !!!!!!!!