1 reviews | Active since Jun 2010
No delivery
<p>I ordered a set of drawers costing R5k. Was supposed to be delivered last friday. In the afternoon the courier company contacted me to say it was damaged and would arrange a replacement. On Monday i received an email from MRP stating it was delivered but obviously wasn't . I have emailed them 3 times, but they have not got back to me. This is the second time this has happened in so many orders and yes I was stupid to use them again. </p>
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Hi. i have not received any response. I have emailed a further two times, no reply plus i have phoned. Brilliant service. Not
Hi. i have not received any response. I have emailed a further two times, no reply plus i have phoned. Brilliant service. Not
Hi Sarah
We are terribly sorry for the inconvenience caused, we see a replacement order has been processed and you should be contacted soon to arrange the delivery.
MRP Online
Hi Sarah
We are terribly sorry for the inconvenience caused, we see a replacement order has been processed and you should be contacted soon to arrange the delivery.
MRP Online
I received the order. One problem. 4 right drawers and two left drawers. Not even going to waste my time asking for it to be fixed. My experience has been shocking. Not one phone call to apologise and still waiting for reply to one of my mails from Courtney. One bright point is that their courier company is brilliant and were very apologetic that my experience had been so bad. Not part of MRP obviously. Company is City couriers
I received the order. One problem. 4 right drawers and two left drawers. Not even going to waste my time asking for it to be fixed. My experience has been shocking. Not one phone call to apologise and still waiting for reply to one of my mails from Courtney. One bright point is that their courier company is brilliant and were very apologetic that my experience had been so bad. Not part of MRP obviously. Company is City couriers
Hi Sarah
We are terribly sorry for all the trouble you have faced with your online order.
We will be contacting you shortly to resolve this with you.
MRP Home
Hi Sarah
We are terribly sorry for all the trouble you have faced with your online order.
We will be contacting you shortly to resolve this with you.
MRP Home
Wont hold my breath especially considering your scripted replies.
Wont hold my breath especially considering your scripted replies.