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andrea.lombard andrea.lombard

1 reviews | Active since Dec 2016

20 Jan 2021, 09:27

No Customer Service at all!

*** - this one was not delivered due to no stock! email received: 31.12.2020 - We've got good news and bad news. The good news: Your order is ready to go. The bad news: Unfortunately an item in your order is currently out of stock. Affected Items: Flower Magnetic Tie Back *** Size: Each Qty:1 Up until now, not credited to my account! On the same order, I ordered from Mr Price Home Online on the 30.12.2020 (7 x 2 m Mahogany Rods), and paid R350 delivery fee, they deliver 1 x 2 m Mahogany Rod and 6 x 1.5 m White Rods. After dealing with so many people, Sindiswe got them to collect the wrong ones. Replacement order created with reference: '"***"' Now This is 20.01.2021 and I am still waiting for the correct ones, No credit is been done on my account yet either on the tie back or rods. No one is getting back to me on answers what is going on? This is really unacceptable service towards customers. You can phone and email *** / *** / *** NOTHING!

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Replies (2)
Mr Price Home
Mr Price Home's reply25 Jan 2021, 15:55
Official
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks 

Mr Price Home 

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andrea.lombard andrea.lombard's update26 Jan 2021, 14:00
Reviewer Update
I am still waiting for the refund for the 6 x 2 m Mahogany rods, which I never received to date!