No customer care...

Went into Canal Walk store... initially great service, but lack attention to detail. Which caused a lot of admin and trouble for me.

Instore I was persuaded to buy the chest of drawers I was looking for online. The selling pitch was...'there's a promotion...the delivery is for free'. The sales man said I can use the instore online facilities. He helped me and said ok fill in your details. Which I did... no where did it ask for a promotion code or for the option of being assembled for you. If there was this option how would I know as I never bought online with MrP home before? Personally I would inform clients of the steps to take to make the clients experience pleasant. But no... I ended up paying for the service and the chest of drawers came packed for me to assemble... what makes matters worse the chest of drawer pieces were so dirty production wood dust everywhere in my flat and one of the staff left there candy wrapper in the box for me to throw away? Not very professional at all.

After waiting for the order for 8days. Having gone through the trouble of phoning and locating the whereabouts of the order and then phoning again to try and solve the problem at hand now....

I was informed that I have to pay extra now for the assemblement to be done. I then said you now what, this was not what I agreed to. Normally I would have paid with the order for this and what have left it at that. But my time has been wasted and clearly my business for Mr P Home is not valued due to no customer care. The message I get is 'we take your money, we don't care what happens post purchase...deal with it.'

So my options are pay R4100+- for a R3500 cupboard... I'd rather loose R300 and take my business somewhere else where I am valued as a customer.

Now I have requested for the drawers to be collected, returned and for a refunded. No response, after just replying on the email the customer service employee at the call centre sent me to reply on with a refund request. So who knows how long this will take for me to get my money back.... after this service I'm not expecting it to be solved soon.

What Mr Price home should now is that with no customers...there would be no sales... sales bring revenue and profitability... no empathy and not understanding your customer will drive them away.

Thank you for wasting my time and money Mr Price Home.