No Communication

Three weeks ago I order six towels online from Mr Price Home with expected delivery in 1-3 days, a week later I got an email to say that my order has been shipped. Five days after I received the email, I still hadn't received my order. At that time I called the online help, and they said they would contact the courier company. On the 16th of November, part of the order was delivered. On the invoice that was delivered it said I ordered 5 towels( when I ordered and paid for 6) and one of the towels on the invoice was out of stock so I only received 4 towels. The next day I called the online support again and they told me that I would be refunded for the two towels I did not receive. They assured me that when the status of the order changes to delivered, I would receive my refund, and that it will take 24 hours for the status to change. It has been one week now and still haven't receive any confirmation that the status has changed, and I also have not been refunded. Today I tried to call the online support but as soon as I am sent through to person the line is hung up. This was not the first time that I have had issues with Mr Price Home online, and I would not recommend their service to anyone if this does not get corrected soon.