MW
Marli W

1 reviews | Active since Feb 2015

11 Feb 2015, 13:01

No change

At the Mr Price Home at the Kathu Village Mall in the Northern Cape the staff is *********** and unfriendly. I bought some products at the store and payed cash. The lady cant give me change and asked one of her co-workers for some change. He said no. She asked him 2 times more again for some change. He keep on refusing to give her some. They have words with each other in Tswana. After a while I told her in Afrikaans I want my money back and that they can keep the products. She return my money. Then I ask to speak to the manager. All of a sudden she don't understand Afrikaans any more. I repeat my question in English. She told me his not in and they don't know when the manager will be back. I told her I think the service at this branch is pathetic. Her response was to slab her tongue for me.

0
Replies (1)
Mr Price Home
Mr Price Home's reply11 Feb 2015, 13:35
Official
Hello Marli Wilson,

We do apologise for the disappointing shopping experience out in Kathu, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback

Warm Regards
Mr Price Home