1 reviews | Active since Aug 2019
No answer on email queries!!!!
I placed an order for the large wooden cot. It was delivered on the 24th of November 2020.
The box was open a bit on one side and we didn't think too much of it other than it might have opened a bit when they were taking it out of the van.
We then opened the box on the 26th of November 2020 to build the cot and there are some damage to both sides of the cot as well as a few small scratches. I paid R2500 for the cot and had to pay R350 delivery and I am not happy with the condition that the cot is in.
I then on the 26th used the Whatsapp line to ask about this and was told to email help. I then did a website query on the 26th of November 2020 and did a formal email on the 27th of November with images of the damaged attached and to this day have not received any feedback whatsoever.
My wife is due very soon and I am finding this very inconvenient.
I trust you are well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
I trust you are well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price Home
It has now been a week since I made my first complaint and I have yet to hear anything from anyone. I've tried the Whatsapp line, my email has been read over 20 times already and nothing.
My wife s due in 2 weeks and I need a cot. If I do not hear anything back then I would like you to come and fetch this cot and for my money for the cot and for the delivery to be deposited back into my bank account since I paid my account in full after payday.
This is the worst customer service that I have received from you. Please contact me ASAP!!!!
It has now been a week since I made my first complaint and I have yet to hear anything from anyone. I've tried the Whatsapp line, my email has been read over 20 times already and nothing.
My wife s due in 2 weeks and I need a cot. If I do not hear anything back then I would like you to come and fetch this cot and for my money for the cot and for the delivery to be deposited back into my bank account since I paid my account in full after payday.
This is the worst customer service that I have received from you. Please contact me ASAP!!!!