No after sales in Ladysmith Store

My wife and I experienced a less than satisfactory after sale service at your store at Ladysmith Oval centre. When I took back a sandwich toaster that broke after the third time of normal operational use, I was accused by the manager Senso and the lady at the till that I abused and dropped the toaster, he said its broken and wouldn't do a return because of their opinion. However if the Manager (Senso) took the time or thought about how to respond to this professionally, he would see that the toaster broke from the closing mechanism and not dropping as its not dented or scuffed. I left there disgusted with the accusations and nothing but my broken appliance and loss. Is this how Mr Price Group conducts their after sales of products and customer service training.