TM
Thembani M

1 reviews | Active since Apr 2017

06 Sept 2017, 20:49

New Couches - Supporting Legs Problematic

Order Number: ********** 69425

I ordered 2 couches from Mr Price Home Online. A 3 seater couch and a 1 seater. I received a delivery on the 4 September 2017 of the Carnaby 3 Seater Sofa I ordered (after 3 weeks of waiting). However, the Centre leg hole is too big for the leg and therefore can not provide proper support for it. So the couch delivered to me actually does not have proper leg supports. Also, the 1 seater Lincoln Button Tub Chair that I ordered WITH the 3 seater sofa was not delivered with it. Only later to discover that my second sofa was sent to Bloemfontein BY MISTAKE. They only delivered it on the 5 September 2017. The supporting legs for this sofa differ in heights (as seen on the attached photos). Which makes the sofa unstable.

I therefore request that you assist with these problems as I cannot fully use my sofas at this point.

0
Replies (4)
Mr Price Home
Mr Price Home's reply09 Sept 2017, 10:52
Official

Hi Thembani Mabusela

Trust you well

We believe you have been contacted regarding your complaint and this has been resolved with you.

Thank You

Mr Price Home

TM
Thembani M's update09 Sept 2017, 17:07
Reviewer Update
Good day I have been contacted yes, but no, this has not been resolved. Regards
Mr Price Home
Mr Price Home's reply10 Sept 2017, 10:17
Official

Hi Thembani Mabusela

We will follow up on this for you.

Thank You

Mr Price Home

TM
Thembani M's update12 Sept 2017, 17:55
Reviewer Update
My complaint has still not be resolved. I have not been contacted since the 8th September 2017. I seems like Mr Price Home only contacts me when I complain on Hello peter then disappear after that without actually resolving my issues. I'm just beyond frustrated and irritated now!!!!!