Never order online from Mr Price Home!

on the 1st of December, we ordered a pouf from the Canal Walk shop. There we were told that it will arrive within 3-5 business days at the shop and they will send us an SMS when it arrives.

Through the track and trace, I can see that the order has been standing at the courier's warehouse since Friday 5th of December. Today, it still states "driver to be confirmed".

Today is December 13th and I have been in touch with the customer service through Twitter since Monday to ask about my order. They told me on Monday: "your order is out for delivery today."

On Tuesday, the track and trace still stated it's at the warehouse. So I asked, where is my order. Then they reply: "your order is out for delivery today or latest tomorrow." The story goes on and on, until last night where they said: "it will arrive later today or latest tomorrow."

This morning I decided to give them a call because on the track and trace it still says "TBC". They told me it will arrive tomorrow.

Seriously. How many times do I have to hear "tomorrow" ?

I'm honestly not surprised by their service, but I'm sad to have to deal with this over and over.

All I want now is for them to cancel this order, and pay my money back.